Return Policy 退貨條款

Website Services Cancellation & Refund Policy  
网站服务取消与退款政策

Contact Us  
If you wish to cancel or request a refund for website services purchased from us, please contact our customer service team via email or call 075515 75515. 
如需取消或申请退款网站服务，请通过电子邮件联系我们，或致电客服中心：075515 75515。

Unwanted Services  
You may cancel unwanted website services within 14 calendar days from the day after purchase. This applies only to services not yet delivered, activated, or customised.  
您可在购买次日起的 14 个日历日内取消不需要的网站服务。此政策仅适用于尚未交付、激活或定制的服务。

If any part of the service has already been delivered or customised (e.g., domain registration, hosting setup, design work, or content upload), we reserve the right to deduct reasonable fees from your refund.  
若服务已部分交付或定制（如域名注册、主机设置、设计工作或内容上传），我们有权从退款中扣除合理费用。

Our hourly rate for customisation and setup is £65 per hour.  
我们的定制与设置服务费率为每小时 65 英镑。

How to Cancel  
To cancel a service, please obtain a cancellation reference number (CRN) by contacting customer services at 075515 75515.  
取消服务前，请致电客服中心（电话：075515 75515）获取取消参考编号（CRN）。

Refunds will be processed within 7 working days after confirmation of cancellation.  
确认取消后，我们将在 7 个工作日内为您办理退款。

Non-Refundable Services  
We cannot refund or cancel services that have been fully delivered, activated, or customised, including:  
以下服务一经交付、激活或定制，恕不退款或取消：

- Domain names once registered  
- Hosting services once activated  
- Website design or development work already started  
- Software licenses or activation keys already issued  
- SEO or marketing services already launched  
- 已注册的域名  
- 已激活的主机服务  
- 已开始的网站设计或开发工作  
- 已发放的软件许可证或激活密钥  
- 已启动的 SEO 或营销服务

Faulty Services  
If you believe a service was delivered incorrectly or is faulty (e.g., website not functioning, hosting errors), please notify us within 14 calendar days.  
若您认为服务交付有误或存在故障（如网站无法正常运行、主机错误），请在 14 个日历日内通知我们。

We will investigate and, if confirmed, offer a correction, replacement, or refund.  
我们将进行调查，若确认问题属实，将提供修复、更换或退款。

Service Delivery Issues  
If a service was not delivered as expected (e.g., missing features, incorrect setup), please contact us within 48 hours of activation.  
若服务交付不符合预期（如缺少功能、设置错误），请在激活后 48 小时内联系我们。

We will do our best to resolve the issue promptly.  
我们将尽力尽快解决问题。

中文文本为 AI-generated, for reference only. 如中英文有矛盾之处 会以英文文本作准